Layanan Nasabah

Di Great Eastern General Indonesia, kami benar-benar meyakini bahwa kesuksesan kami dibangun dengan kekuatan hubungan dan keinginan kami untuk terus meningkatkan semua aspek bisnis kami.

Kami berfokus pada pemenuhan kebutuhan perantara dan pelanggan kami dan menyelaraskan diri kami untuk memenuhi kebutuhan khusus dari setiap kelompok untuk menyediakan sumber daya ahli yang berdedikasi yang dapat anda andalkan.

Silahkan gunakan situs ini untuk mengunduh brosur produk, formulir klaim dan formulir proposal.

Useful Resources

Brosur – Produk Asuransi Individu

• Motor Vehicle (ID)
• Motor Vehicle (EN)
• Home and Apartment (ID)
• Home and Apartment (EN)
• Personal Accident (ID)
• Personal Accident (EN)
• Travel Insurance (ID)
• Travel Insurance (EN)

Brosur – Produk Asuransi Korporat

• Business Package (ID)
• Business Package (EN)
• Construction and Engineering (ID)
• Construction and Engineering (EN)
• SME Public Liability (ID)
• SME Public Liability (EN)
• Group Personal Accident (ID)
• Group Personal Accident (EN)
• Marine P&I (ID)
• Marine P&I (EN)
• Professional Indemnity (ID)
• Professional Indemnity (EN)
• Associations Liability (ID)
• Associations Liability (EN)
• Information & Communication Technology (ID)
• Information & Communication Technology (EN)

Form Klaim – Produk Asuransi Individu

• Domestic Property - Fire Claim Form
• Personal Accident Supreme
• Personal Motor
• TravelSmart Premier

Form Klaim – Produk Asuransi Korporat

• Commercial Property - Fire Claim
• Domestic Property - Fire Claim
• Commercial Motor
• Commercial Property
• Contractors’ All Risks
• Erection All Risks
• Employers' Liability
• General Accident
• General Liability
• Group Personal Accident
• Marine - Cargo
• Marine - Machinery and P&I
• Professional Liability - Professional Indemnity
• Professional Liability - Directors' and Officers Liability
• Workmen Compensation

Form Proposal – Produk Asuransi Individu

• Home Package Proposal
• Expatriate Householder Insurance Proposal
• Surat Permintaan Pertanggungan Kendaraan Bermotor (SPPKB)
• Personal Accident Supreme
• TravelSmart Premier

Form Proposal – Produk Asuransi Korporat

• Business Package
• Contractors’ All Risks
• Erection All Risks
• General Liability - Comprehensive General
• General Liability - Product Liability
• General Liability - Public Liability
• General Liability - Mining Industry Liability
• Group Personal Accident
• Marine Cargo - Annual Policy
• Marine Cargo - Single Voyage
• Marine Cargo - Transport Operators Liability
• Marine Liability - Marine Professional Negligence
• Marine Liability - Stevedores Operators
• Professional Indemnity - Accountants
• Professional Indemnity - Construction
• Professional Indemnity - Financial Advisors
• Professional Indemnity - Miscellanous Risk
• Professional Indemnity - Real Estate Agent & Valuers
• Professional Indemnity - Single Project Professional
• Professional Indemnity - Solicitors & Lawyers
• Professional Liability - Directors' and Officers Liability
• Professional Liability - Association Liability
• Surat Permintaan Pertanggungan Kebakaran (SPPK)

Ringkasan Produk (Riplay Umum)

• Association Liability - Riplay Umum (ID)
• Association Liability - Riplay Umum (EN)
• Civil Professional Liability - Riplay Umum (ID)
• Civil Professional Liability - Riplay Umum (EN)
• Commercial Management Liability - Riplay Umum (ID)
• Commercial Management Liability - Riplay Umum (EN)
• Comprehensive General Liability - Riplay Umum (ID)
• Comprehensive General Liability - Riplay Umum (EN)
• Construction All Risk - Riplay Umum (ID)
• Construction All Risk - Riplay Umum (EN)
• Contractor Plant & Machinery - Riplay Umum (ID)
• Contractor Plant & Machinery - Riplay Umum (EN)
• Electronic Equipment - Riplay Umum (ID)
• Electronic Equipment - Riplay Umum (EN)
• Employers Liability - Riplay Umum (ID)
• Employers Liability - Riplay Umum (EN)
• Erection All Risk - Riplay Umum (ID)
• Erection All Risk - Riplay Umum (EN)
• Fidelity Guarantee - Riplay Umum (ID)
• Fidelity Guarantee - Riplay Umum (EN)
• Fire Insurance (PSAKI) - Riplay Umum (ID)
• Fire Insurance (PSAKI) - Riplay Umum (EN)
• Great Accident Life Protection - Riplay Umum (ID)
• Great Accident Life Protection - Riplay Umum (EN)
• Home & Apartment - Riplay Umum (ID)
• Home & Apartment - Riplay Umum (EN)
• Home Basic Package - Riplay Umum (ID)
• Home Basic Package - Riplay Umum (EN)
• Home Plus Package - Riplay Umum (ID)
• Home Plus Package - Riplay Umum (EN)
• Industrial All Risk - Riplay Umum (ID)
• Industrial All Risk - Riplay Umum (EN)
• Jeweller's Block - Riplay Umum (ID)
• Jeweller's Block - Riplay Umum (EN)
• Machinery Breakdown - Riplay Umum (ID)
• Machinery Breakdown - Riplay Umum (EN)
• Marine Cargo (ICC A B C) - Riplay Umum (ID)
• Marine Cargo (ICC A B C) - Riplay Umum (EN)
• Marine Cargo (PSAPBI) - Riplay Umum (ID)
• Marine Cargo (PSAPBI) - Riplay Umum (EN)
• Marine Protection Indemnity - Riplay Umum (ID)
• Marine Protection Indemnity - Riplay Umum (EN)
• Money Insurance - Riplay Umum (ID)
• Money Insurance - Riplay Umum (EN)
• Motor Vehicle - Riplay Umum (ID)
• Motor Vehicle - Riplay Umum (EN)
• Moveable All Risk - Riplay Umum (ID)
• Moveable All Risk - Riplay Umum (EN)
• Office Package - Riplay Umum (ID)
• Office Package - Riplay Umum (EN)
• Personal Accident - Riplay Umum (ID)
• Personal Accident - Riplay Umum (EN)
• Product Liability (Claim Made Basis) - Riplay Umum (ID)
• Product Liability (Claim Made Basis) - Riplay Umum (EN)
• Product Liability (Occurance Basis) - Riplay Umum (ID)
• Product Liability (Occurance Basis) - Riplay Umum (EN)
• Public Liability - Riplay Umum (ID)
• Public Liability - Riplay Umum (EN)
• Restaurant Package - Riplay Umum (ID)
• Restaurant Package - Riplay Umum (EN)
• Shop Package - Riplay Umum (ID)
• Shop Package - Riplay Umum (EN)
• Specific Project Professional Indemnity - Riplay Umum (ID)
• Specific Project Professional Indemnity - Riplay Umum (EN)
• Terrorism & Sabotage (PSATSI) - Riplay Umum (ID)
• Terrorism & Sabotage (PSATSI) - Riplay Umum (EN)
• Travel Insurance - Riplay Umum (ID)
• Travel Insurance - Riplay Umum (EN)
• Villa Package - Riplay Umum (ID)
• Villa Package - Riplay Umum (EN)
• Workmen Compensation - Riplay Umum (ID)
• Workmen Compensation - Riplay Umum (EN)

Daftar Rekanan Bengkel Great Eastern General Insurance Indonesia

• Daftar Rekanan Bengkel Resmi dan CBU Car
• Daftar Rekanan Bengkel Umum - All Branches

Layanan Pengaduan Pelanggan

Sesuai dengan Peraturan Otoritas Jasa Keuangan (POJK) dan sebagai bentuk komitmen kami kepada pelanggan agar dapat memberikan pelayanan terbaik, pelanggan dapat menyampaikan pengaduan mengenai layanan, produk atau rekanan Great Eastern General Insurance melalui layanan customer care kami sebagai berikut:

MidPlaza 2, 23rd floor, Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220, Indonesia
Tel : +62 21 5723737 (Senin – Jumat, 08.30 – 17.30 WIB)
Fax :  +62 21 5710547/48
Email : wecare-id@greateasterngeneral.com
WhatsApp Official Account : +62 819 15723737

Dalam penyampaian pengaduan, mohon sertakan informasi data diri, nomor polis, kontak yang dapat dihubungi dan dokumen-dokumen pendukung untuk mempercepat proses penyelesaian.

Kami akan memberikan konfirmasi penerimaan pengaduan kepada Anda paling lambat 2 (dua) hari kerja, dengan waktu penyelesaian pengaduan sesuai dengan Peraturan OJK. Apabila kami membutuhkan penelusuran lebih lanjut, maka kami akan menginformasikan kepada Anda. 

Jika terdapat sengketa antara nasabah dengan PT Great Eastern General Insurance Indonesia (GEGI), maka penyelesaian sengketa tersebut diharapkan dapat diselesaikan dengan cara mediasi antara kedua belah pihak terlebih dahulu. Namun, apabila kesepakatan antara kedua belah pihak tidak dapat tercapai, maka nasabah dan GEGI dapat menyelesaikannya melalui Lembaga Alternatif Penyelesaian Sengketan Sektor Jasa Keuangan (LAPS SJK).

Pembayaran

Cek / Giro

Cek dan Giro harus dibayarkan kepada Great Eastern General Insurance Indonesia. Harap tuliskan nama anda dan nomor polis anda pada bagian belakang Cek atau Giro.

Transfer Bank

Hubungi kami untuk pembayaran melalui Transfer Bank. Untuk detail kontak:

Midplaza 2, Lantai 23 
Jalan Jenderal Sudirman Kav. 10-11
Jakarta 10220 Indonesia

Telepon: +62 21 5723737 (Senin-Jumat, 08.30 – 17.30)
Fax: +62 21 5710547/48
E-mail: wecare-id@greateasterngeneral.com

(atau cabang terdekat di kota Anda)